Choosing your words carefully when you write is more important than you might think. A poorly chosen word can completely change the message you are trying to get across. The same word can have multiple definitions. If you forget this, it could undermine the point you are trying to make.
I found a great example of this while eating at a fast food restaurant. Hanging on the wall was a poster of a woman smiling. The caption said, “Face it…you want a job that makes you smile!” That immediately reminded me of the fact that in customer service jobs, workers are required to be friendly and smile at...