Q: May I give a free first lesson to get to know the student?
A: We leave this to your discretion. If you wish to offer a first lesson at no charge, that is fine with us. However, the student will still need to have payment information on file with WyzAnt prior to the first meeting. In order to make sure this first lesson is free for the student, do not enter the lesson into the system.
Q: If I'm unable to tutor a student who inquires, can I refer the student to another tutor?
A: Yes, but only if that tutor is in the WyzAnt network.
Q: What do I do after I give a lesson?
A: After you give a lesson to a student, you are responsible for reporting your hours to WyzAnt. To do this, click Submit New Lesson
under the "Students & Lessons" menu. If your student's name is not automatically populated on this list, please click on the link that says "See More Students" at the bottom of the page. You will then enter in the details of your lesson, including the date, time, and subject covered. Once this information is submitted, we will notify the student, collect payment, and distribute your payment minus WyzAnt's commission.
Q: I am unavailable to tutor new students right now. How do I stop receiving new tutoring inquiries?
A: To "hide" or "unhide" your profile from the active WyzAnt directory, you can adjust your Profile Status
under the "Account Settings" menu. When you "hide" your profile, you will still be able to communicate and work with your current students but you will not appear in searches conducted by new students.
Q: May I use my personal email to correspond with a student once payment information has been submitted?
A: No, our policy requires that you use your WyzAnt email address for all email correspondence with your student. This also includes Facebook, LinkedIn, Twitter and other social networking sites. This is a very important policy since it protects both tutors and students in the event of scheduling misunderstandings, session cancellations, payment disputes, and rate changes.
Q: How do I edit the details of a tutoring session after it has been submitted?
A: To edit the details of a previously submitted session, go to the Lessons
page under the "Students & Lessons" menu. Select "details" next to the lesson you wish to review and click "Edit Lesson."
Q: Why do I still see my deactivated WyzAnt profile when I search for my name on a major search engine?
A: If you have deactivated your profile, WyzAnt has removed your profile from our website. All major search engines keep an index of web pages, however, so your profile may still show up for a few days. As soon as the index is updated your profile will disappear. There is nothing we can do to expedite this process.
Q: What should I consider the start time of my tutoring lesson?
A: Unless you have an alternate arrangement with the student, please consider the start time as the time when you start the lesson. If you have to wait for the tutoring to begin, even after the agreed upon start time, you can consider the time at which you arrived to be the start time.
Q: Why is my previous hourly rate being applied to some of my prospective students after I increased/decreased the rate?
A: Changing your default rate will affect, a) students who contact you after the change is made and, b) students who have not contacted you in over 90 days and who have never received a lesson from you. As an independent tutor, you have the ability to set your own hourly rate. Most tutors in the WyzAnt network charge between $30 and $60 per hour. You can change your default rate at any time. If you reach an agreement with a particular student to adjust your hourly rate, click on the student's name anywhere in your account to view the student's page and request a rate change.
Q: Why doesn't the name of one of my students show up when I try to submit a lesson or send an email?
A: These menus only show your current students. To manage your students, go to the Students
page under the "Students & Lessons" menu. If you "hide" old or inactive students, their names won't be populated in any of the drop down menus.
Q: How can I receive text message alerts from WyzAnt on my mobile phone?
A: If you are interested in receiving immediate updates by text message anytime a student emails you or a new job becomes available in your area, sign up for text message alerts. Simply visit the Email Preferences
page under the "Account Settings" menu and select "SMS Alerts." Please note that standard text messaging fees set by your carrier will apply.
Q: May I tutor students I find outside of the WyzAnt network?
A: Yes, any tutoring you do through WyzAnt is independent of tutoring opportunities you find through other means. Any lessons you give to students you find through WyzAnt must always be logged in the system, however.