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Q: How do I receive a discount?
A: Save between 5 and 15% on tutoring by purchasing credit with one of our prepaid discount packages. You can buy one of our standard 5, 10 or 15% packages or customize your own package based on how much tutoring you need. The credit you purchase can be used towards any tutor at any time and does not expire. If you do not use the entire package, we will simply deduct what you did spend on tutoring from your original purchase price and give you a refund. Discount packages start as low as $190.
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Credit
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For Only
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You Save
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$200 - $399
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$190 - $379
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5%
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$400 - $999
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$360 - $899
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10%
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$1,000 +
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$850 +
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15%
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Your first hour with any tutor is protected by our Good Fit Guarantee: You don't pay for tutoring unless you find a good fit!
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Q: How do I add payment information or make a payment?
A: Once you have found a suitable tutor, you can make the arrangements for payment by either signing into your account on the website or calling our customer service team at 877-WYZANT-1. We are available by phone weekdays between 8am and 8pm CST. You can pay for lessons using a credit or debit card, a registered PayPal account, or by sending a check or money order directly to WyzAnt's corporate office. As soon as WyzAnt receives and verifies your billing information, you will be able to set up the first lesson with your tutor.
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Q: May I send payment by check or money order?
A: Yes, but WyzAnt will have to receive your check before your tutoring lesson. Please leave plenty of time or WyzAnt may have to notify your tutor to delay starting the lessons until payment has been received. Please make checks payable to WyzAnt, Inc., and mail to:
WyzAnt, Inc
1714 N Damen Ave
Suite 3N
Chicago, IL 60647
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Q: When and how will I be charged for my lessons?
A: After each lesson, your tutor will sign in to their WyzAnt account and log the details of the session, including the date, start time, and end time. As a WyzAnt client, you have access to an online account that allows you to view your current balance and all tutoring activity entered by the tutor. Additionally, you will get an email after each tutoring lesson notifying you of the hours that the tutor enters so you can be sure your account remains accurate. Once this email is sent, there is a 48-hour delay before the charge is processed. If everything is correct, you will not need to take any action; the lesson will be billed to your account. If you notice any details that need to be adjusted, please call our customer service team at 877-WYZANT-1 and we will help you with this.
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Q: Are there different payment plans or discounts available?
A: Yes, many of our customers purchase a tutoring credit package and enjoy discounts of 5-15%. For more information, please refer to our tutoring packages listed below:
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Credit Purchased
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You Pay
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Discount
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$200 - $399
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$190 - $379
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5%
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$400 - $999
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$360 - $899
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10%
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$1000 +
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$850 +
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15%
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To purchase a tutoring package, simply login to your WyzAnt account and navigate to the secure payment page. After each lesson, your account will be debited the appropriate amount.
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Q: I just got an email from you saying that I’ve been charged the non-discounted rate for my tutoring lesson. I purchased a package, so I should be getting charged the discounted rate, right?
A: You are in fact receiving the discount. Here’s how: Let’s assume you purchased the $400 credit package and you paid $360. Let’s also say your tutor’s rate is $40 per hour. After a one hour lesson, $40 is debited from your WyzAnt credit. Remember, you got $400 in credit but paid only $360, so you received your 10% discount upfront when we gave you a free $40 in credit.
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Q: Why do I have to add a credit card before I can exchange phone numbers with tutors?
A: WyzAnt has this policy for two reasons. First, it helps ensure the legitimacy of the inquiries the tutors on our website receive. Second, it provides WyzAnt with a means of collecting payment for tutoring lessons after they occur. Your credit card information will be encrypted in our database for added security and charges will only be made at your discretion or after a tutor submits a lesson review.
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Q: Am I permitted to pay the tutor cash?
A: No, all payment must be made through WyzAnt. We thank you in advance for your cooperation with this policy.
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Q: What happens if I don't use all of the credit I purchase in one of your packages?
A: WyzAnt will always refund the unused portion of your purchase amount. If you purchased a discount package but still have unused credit, your refund will be adjusted according to the discount range you would have fallen into based on how much tutoring you actually used.
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Q: I’m not comfortable making payment online, is there any other way?
A: All payments must be processed by WyzAnt directly. While WyzAnt’s interface is 100% secure, if you prefer to make payment by phone, you may call WyzAnt at 1-877-WyzAnt-1 to speak with a representative. You may also pay by check or money order; however, WyzAnt will need to receive this payment before you can exchange phone numbers or schedule your first lesson. All checks should be made payable to WyzAnt, Inc and sent to the address listed below:
WyzAnt, Inc
1714 N Damen Ave
Suite 3N
Chicago, IL 60647
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Q: Do I have to make payment before beginning lessons?
A: No, students do not have to pay prior to the first lesson. However, before tutoring can begin (or phone numbers can be exchanged), we require that students have a valid credit card on file. No charges will occur until after the lesson takes place. Only if you wish to purchase a discount package should you pay in advance.